Privacy Policy

Our website address is: https://www.mentalhealthchange.com

Mental Health Change Full Privacy Notice 1.0 

Introduction:

Personal Data is data which by itself or with other data can be used to identify you. The data controller in this case is Mental Health Change. This data protection statement sets out how Mental Health Change will use your personal data. The processing of personal data is governed by the General Data Protection Regulation (the 'GDPR'). For further information about our privacy practices, please contact us by emailing to mentalhealthchange@outlook.com.

We want to make sure you receive the communications that are most relevant to you, be it through visiting our website or receiving emails.

We collect information from you in the following ways: 

When you interact with us directly: This could be if you ask us about our activities, register your interest with us or ask a question about Mental Health Change or otherwise provide us with your personal information. This includes when you email us, visit our website, or get in touch through any other way.

When you interact with us through third parties: This could be if you communicate via Facebook, Twitter, Instagram or any other third party and provide your consent for your personal information to be shared with us.

When you visit our website: We gather general information which might include which pages you visit most often. We may also track which pages you visit when you click on links in emails from us.

We also use “cookies” to help our site run effectively. We use this information to personalise the way our website is presented when you visit to make improvements and to ensure we provide the best service and experience for you. Wherever possible we use anonymous information which does not identify individual visitors to our website.

From other information that is available to the public: In order to tailor our communications with you to your background and interests we may collect information about you from publicly available sources.

The types of personal data Mental Health Change collects and uses: Personal information we collect will depend on your interaction with us but may include details such as your name, email address, postal address, telephone number, as well as information you provide in any communications between us. You may have given us this information when filling in the contact form or any of the other ways to interact with us. 

Depending on your interaction with Mental Health Change we will mainly use this information: 

• To provide the information you have requested.
• To keep a record of your relationship with us.
• To contact you about our work and how you can support Mental Health Change.
• To invite you to participate in surveys or research.
  

A special note about the Sensitive Personal Information we hold:

Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person's health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs. We will only use this information:

• For the purposes of dealing with your enquiry.
• We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation.
• Where you have given us your express consent or otherwise clearly indicated to us that you are happy for us to share your story, then we may publish it on our blog or in other media such as Twitter, Facebook and Instagram.
  

Using your personal data legal basis and purpose:

Unless specified on an individual basis to be different Mental Health Change will process your data in the following ways:

• When you request Mental Health Change to disclose your personal data held by Mental Health Change to you.
• To update you on running times and dates of meetings, services or events should any arise.
• To contact any emergency contact provided in an emergency.
• To contact the safeguarding board, GP, Community Mental Health Team and emergency services in a safeguarding concern situation.
  

Marketing

We will only contact you about our work and how you can support Mental Health Change by phone, email or text message, if you have agreed for us to contact you in this manner. However, if you have provided us with your postal address we may send you information about our work and how you can support Mental Health Change by mail unless you have told us that you would prefer not to hear from us in that way. You can update your choices or stop us sending you these communications at any time by contacting mentalhealthchange@outlook.com or clicking the unsubscribe link at the bottom of the relevant communication. 

Sharing of personal data 

The personal information we collect about you will mainly be used by our volunteers at Mental Health Change so that they can contact you. We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity. Mental Health Change may however share your information with our trusted partners and suppliers who work with us on or on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes. An example may be Survey Monkey which is used for conducting questionnaires/surveys This is a US based company and this may result in data being stored in the US. We enter into contracts with these service providers that require them to comply with Data Protection Laws and ensure that they have appropriate controls in place to secure your information

In the event of a safeguarding concern Mental Health Change is required to share personal data with the safeguarding board, CAMHS, CMHTs, Emergency services, Multi Agency Safeguarding Hub and GPs. 

Rights to access 

You have various rights in respect of the personal information we hold about you, these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so by contacting our Data team at Mental Health Change by email at mentalhealthchange@outlook.com.

You can also make a complaint to the data protection supervisory authority, the Information Commissioner’s Office, https://ico.org.uk/:

Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge. Please make all requests for access in writing, and provide us with evidence of your identity. 

Right to object:

You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Please contact us as noted above, providing details of your objection. 

• Consent: If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.
• Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.
• Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
• Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
• Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
• No automated-decision making: Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you. We do not currently carry out any automated decision-making. 

Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request. 

Keeping your information safe

We take looking after your information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss. Unfortunately, the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site. 

Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers. 

How long do we keep your personal data?

We will keep your data for no longer than reasonably necessary, however information will usually be removed within 4 years of you not communicating with Mental Health Change unless a formal request is submitted prior to this.

The cookies we use:

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide. Our website host, GoDaddy, uses all four categories of cookies:

• Strictly necessary cookies are essential for you to move around our website and to use its features, like our donation page and your account.
• Performance cookies collect anonymous information about how you use our site, like which pages are visited most.
• Functionality cookies collect anonymous information that remember choices you make to improve your experience, like your text size or location. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.
• Targeting or advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. As such if you visit the Mental Health Change website you may then be more likely to see adverts about Mental Health Change work on other websites as your browsing suggests that this is an area of interest.

No cookies, please:

You can opt out of all our cookies via GoDaddy (except the strictly necessary ones). But, if you choose to refuse all cookies, our website may not function for you as we would like it to. If you have any questions about how we use cookies, please contact us.